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Midsize Retailers Expand Their Communities In Response To Crisis

20-May-2020 | Joerg Koesters | XM

Retailers are finding that their success during the pandemic depends on their community's strength.

Businesswoman with headset looking at blank computer screen at desk

How Small And Midsize Businesses Create Customer-Centricity In Times Of Crisis

20-May-2020 | Paulo Almeida | XM

Humanizing your interactions with customers will earn their trust during and after a crisis.

Professional service consultant engages in a Zoom meeting with her team

Four Reasons Why Professional Services Can Emerge Stronger From Extensive Disruption

19-May-2020 | Elena Tewari | XM

What made a company successful before an extensive disruption may no longer apply during a recovery. Here are four things to do to be prepared.

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