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Shopper walking on street with her purchases

Managing Experience And Costs On Retail's 2020 To-Do List

15-Jan-2020 | Elizabeth Maffei | XM

Where is retail heading in the context of private label initiatives, constant change. and experience management?

Man sits in the backseat of a car from a ride hailing service

The End Of The Beginning For Ride Hailing

15-Jan-2020 | Aswin Mannepalli | XM

Mobility-as-a-service providers like Lyft and Uber are contemplating their future now that they're established parts of the transportation economy.

Waterfall

How Grundfos Is Pioneering The Future Of B2B Customer Experience

13-Jan-2020 | Aditi Chhaya | XM

To help solve the world’s water and climate challenges, a critical part of Grundfos' core values is to keep customers satisfied and employees highly motivated.

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