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The Future Of Managed Cloud Services In The Experience Economy

5-Sep-2019 | Jan Louk Vrijenhoek | XM

Experience management as a service is a significant growth opportunity for managed cloud providers.

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Five Simple Ways To Close The Loop With Customers (And Why You Should Always Do It)

30-Jul-2019 | Stephanie Thum, CCXP | XM

Following up with customers after they've given feedback is a must for your company's experience management practices. Here are six simple ways to do it.

Robotics and Data

Intelligent Process Automation For The Intelligent Enterprise

29-Jul-2019 | Bharti Maan | XM

IPA holds great promise not only for improving operational efficiency but also for closing the "last mile" for customer and employee experience management.

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Focus On Customer Experience – Your Customers Will Thank You
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