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customer experience, supply chain, back-office systems, customer-facing, innovation, machine learning

Build Customer Empathy Into Your Business Model

16-Oct-2018 | Helen Dwight | Technology Innovation

Integrating customer-facing systems is one part of creating great customer experiences, but remember to connect the supply chain and back-office systems, too.

Leading The Digital Platform Revolution Across Industries

16-Aug-2018 | Sabine Soellheim | Technology Innovation

Here's how platform technologies are helping businesses in many industries reach their goals and discover new ones.

The Cloud Imperative: The Foundation Of A Truly Intelligent Enterprise

17-May-2018 | Sven Denecken | Technology Innovation

Cloud software offers several distinct advantages that help sharpen a company’s competitive edge: It speeds up processes, makes them easier, and above all smarter – all aiming at realizing a company’s intelligent enterprise.

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