Technology Adoption

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Where Does Finance Stand Versus Digital Leaders?

14-Jan-2019 | Nilly Essaides | Technology Adoption

The digital maturity level for finance is relatively well-aligned with top performers—but there are three significant anomalies.

user experience, UX, support, customer engagement, customer support

The Built-In Support Effect: Redefining Care For The User Experience

7-Jan-2019 | Dawn Gruszewski | Technology Adoption

Moving support into the solution enables users to immediately access context-based, integrated, and outcome-focused guidance and minimize business disruptions.

innovation, digital transformation, cloud

How To Disrupt Without Being Disrupted

27-Dec-2018 | Pamela Dunn | Technology Adoption

The same structure that gave established companies stability often makes it difficult to respond to volatile markets and new competitive threats.

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