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Customer reads a newspaper in front of his laptop at a coffee shop

Three Critical Mistakes Struggling Brands Are Making

11-Sep-2019 | Larry Alton | Social Media

If your business isn’t growing in this economy, you may be making one of these common, yet critical, errors.

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Five Simple Ways To Close The Loop With Customers (And Why You Should Always Do It)

30-Jul-2019 | Stephanie Thum, CCXP | Social Media

Following up with customers after they've given feedback is a must for your company's experience management practices. Here are six simple ways to do it.

Parents cuddling their baby in cafe, Cologne, NRW, Germany

Winning A Baby’s Smile

17-Jul-2019 | Sin To | Social Media

In today's digital world, businesses need to leverage digitalization to drive new business processes across the organization.

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