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Three shoppers in a shopping mall

This Holiday Season, Be Thankful For A Great Customer Experience

21-Nov-2019 | Richard Howells | Service Strategy

Engender thankfulness in your customers to keep them loyal to you over the long term.

omnichannel, retail

Turning Stores Into Omnichannel Fulfillment Hubs

18-Jul-2018 | Praful Karanth | Service Strategy

To compete with e-commerce giants, brick-and-mortar retailers must support the trifecta of real-time inventory accuracy and visibility for customers, flawless execution of in-store fulfillment, and last-mile delivery to the customer’s home.

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