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Food Delivery Apps Need To Pursue Customer Engagement

6-Oct-2017 | Erica Vialardi | service

Food delivery apps in Europe leave much to be desired when it comes to the customer experience—but opportunity abounds.

Six Ways Microservices Will Change The Future Of Customer Service

5-Oct-2017 | Kirsi Tarvainen | service

Meeting customer needs in today's demanding marketplace requires flexible and agile solutions. Microservices are the ultimate customer service solution.

Death Of The Laggard: How Customer Service Is Reshaping The Product Adoption Life Cycle

29-Sep-2017 | Lisa James | service

In the product adoption lifecycle, laggards will not commit unless forced to do so. Customer service plays a big role in changing early adoption rates.

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