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This Is What Customer Experience Will Look Like In 2020

6-Oct-2016 | Mark de Bruijn | Self-Service

Technology offers many opportunities to enrich the customer experience. What will it look like, say, four years from now?

Winning Your End Users: Enterprise Dashboarding Or Self-Service BI?

4-Oct-2016 | Iver van de Zand | Self-Service

For users who work only with corporate data—or only with data objects provided through the application—managed dashboarding tools are a perfect solution.

Self-Service And The Digital Economy: What’s The Right Way?

12-Aug-2015 | Danielle Beurteaux | Self-Service

Self-service optimizes what’s supposed to happen; self-support deals with what’s not supposed to happen. Too many companies confuse the two.

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