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intelligent enterprise, customer experience, experience economy

Intelligent Enterprises Will Win In The New Experience Economy

12-Feb-2019 | Sam Masri | SAP Service Cloud

Consumers' new power means companies must not only create better goods and services but also deliver compelling and consistent customer experiences.

Data-Driven Analytics: Practical Use Cases For Financial Services

29-Jan-2019 | Karsten Egetoft | SAP Service Cloud

Organizations that become more data-driven by developing a data management platform and a clear data analytics strategy will be winners over the long term.

HR Customer Experience: Setting The Scene For Success

28-Jan-2019 | Jens Obermann | SAP Service Cloud

Taking a customer experience approach in HR can benefit both HR departments and employees, but it needs to be embedded in effective, well-managed processes.

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