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Predictive analytics, machine learning, governments, customer service, customer experience, citizen services, social issues

Overcoming Big Data Challenges With Real-Time Computing

21-Jun-2018 | Ryan van Leent | SAP Institute For Digital Government

Public sector organizations are unlocking long-hidden, valuable data to gain critical insights that improve citizens' lives.

Predictive analytics, machine learning, governments, customer service, customer experience, citizen services

Improving Customer Empathy With Machine Learning

13-Jun-2018 | Ryan van Leent | SAP Institute For Digital Government

Austrailia tax office uses machine learning to better understand each taxpayer's circumstances and provide personalized solutions that increase revenue.

Solving Wicked Problems With Predictive Analytics

7-Jun-2018 | Ryan van Leent | SAP Institute For Digital Government

Here's how the state of Indiana used predictive analytics to better understand and find solutions to complex societal problems from infant mortality to opiod addiction.

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