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Agricultural fields farms in Brazil at sunset

The Field Of Gold: Why It Is Time To Rethink Your Customer Service

20-Jan-2020 | Pedro Ahlers | Sales Strategy

For chemical manufacturers, customer service is about business growth, customer satisfaction, and customer loyalty; efficiency and cost-saving are side effects.

Shopper walking on street with her purchases

Managing Experience And Costs On Retail's 2020 To-Do List

15-Jan-2020 | Elizabeth Maffei | Sales Strategy

Where is retail heading in the context of private label initiatives, constant change. and experience management?

business partners receive orders

The Digital Customer Experience And The Customer Journey (Part 2): Connecting Experiences

18-Dec-2019 | Seung Kyu Yang | Sales Strategy

Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.

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