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Experience Management In The Chemical Industry

8-Jul-2019 | Pedro Ahlers | Sales And Marketing

To maximize experience management, chemical companies need to learn how to use the insights generated in the customer journey and those in internal processes.

Retailers Need To Hit The Reset Button

13-Jan-2016 | Timothy Hood | Sales And Marketing

The retail landscape is fundamentally changing. Here's how retailers can use Big Data to deal with the shifting focus on the customer experience.

Is 2016 The Year Businesses Overhaul The Customer Experience – Again?

12-Jan-2016 | Shelly Dutton | Sales And Marketing

Customer experience: IDC predicts that these three trends will change the customer journey and their perceptions of the brands they consider and choose.

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