Robotic Process Automation

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businessman reviewing a report and talking on a smartphone with a chatbot

Getting A Bot That Really Works: Best Corporate Architectures For Conversational Interfaces

18-Jun-2019 | Paul Pinard | Robotic Process Automation

The receptionist model creates more sophisticated chatbots that increase service quality along with customer satisfaction.

Finance team benefit from the insight generated through RPA

Attended On Desktops? Unattended On Servers? RPA Is A Continuum! Part 4

17-Jun-2019 | Pierre Col | Robotic Process Automation

Far from being entrenched between two opposing approaches, RPA is a continuum that contributes agility and efficiency to organizations' digital transformation.

RPA, robotic process automation, automation, AI, intelligent technology, customer service

Intelligent RPA: How Software Robots “Augment Humans” In Services (Part 3)

10-Jun-2019 | Pierre Col | Robotic Process Automation

Robotic process automation provides better, more efficient customer service while giving employees opportunities for higher-level job duties.

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