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Business people talking in office

Five Simple Ways To Close The Loop With Customers (And Why You Should Always Do It)

30-Jul-2019 | Stephanie Thum, CCXP | Qualtrics

Following up with customers after they've given feedback is a must for your company's experience management practices. Here are six simple ways to do it.

Robotics and Data

Intelligent Process Automation For The Intelligent Enterprise

29-Jul-2019 | Bharti Maan | Qualtrics

IPA holds great promise not only for improving operational efficiency but also for closing the "last mile" for customer and employee experience management.

Government officials review citizen feedback

Five Ways To Build Better Government With Citizen Feedback

16-Jul-2019 | Stephanie Thum, CCXP | Qualtrics

Gathering citizen feedback enables public sector agencies to know what actions to take to improve public satisfaction.

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