Purpose-Driven Customer Experience

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Making The Shift From Transactional To Relational Experiences (Part 3)

24-Apr-2019 | Jacob Vaidyan | Purpose-Driven Customer Experience

To succeed in the experience economy, shifting your customer experiences from transactional to relational is critical. Here's how to do it.

customer experience

Experience Matters: Make It Relational! (Part 2)

17-Apr-2019 | Akhilesh Mahto | Purpose-Driven Customer Experience

Moving consumers from transactional to relational experiences depends on the quality and trustworthiness of applications.

experience, relationship, customer, experience economy, Amazon, Innovation, customer experience, experience matters

Experience Matters: Make It Relational (Part 1)

10-Apr-2019 | Imran Khan | Purpose-Driven Customer Experience

Learn why customer experience is important, the key traits of transactional and relational experiences, and how to achieve relational experiences.

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