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Workers on shop floor examine manufacturing equipment

The State Of Industry 4.0 In 2020: Plants And Processes

11-May-2020 | Robert Merlo | Process Innovation

While progress is being made, plants still struggle with cyber-risk and providing access to Industry 4.0 data for executives, customers, and suppliers.

RPA, robotic process automation, automation, AI, intelligent technology, customer service

Intelligent RPA: How Software Robots “Augment Humans” In Services (Part 3)

10-Jun-2019 | Pierre Col | Process Innovation

Robotic process automation provides better, more efficient customer service while giving employees opportunities for higher-level job duties.

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