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How Focusing On Customer Experience Transforms Jewelry Business

18-Mar-2020 | Melissa Burns | Personalized Services

The jewelry business is abandoning its conservative origins to adopt the customer experience that today's buyers expect.

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Retail Experiences: How Retailers Drive Growth With In-Store Innovation

9-Jan-2019 | Maria Morais | Personalized Services

The modern value chain demands innovation – but this time technology is just a consequence of the change, and it should not be the reason why people change.

Digitalist Flash Briefing: Must Chatbots Be Voice-Enabled To Improve The Customer Experience?

18-Sep-2018 | Bonnie D. Graham | Personalized Services

Look at how the combination of conversational artificial intelligence and chatbots is transforming the retail customer experience.

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