Personalized Customer Experience

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customer experience, experience economy, engagement

Intelligent Enterprises Make The Experience Economy Click With Consumers

21-May-2019 | Rudeon Snell | Personalized Customer Experience

Consumer buying decisions are greatly influenced by the quality of the experience they receive from the brand, not just by the brand’s product or service.

retail, omnichannel, supply chain, distribution

Retail Experiences: Five Strategies For Serving The Multidimensional Consumer In Omnichannel Retail

10-Jan-2019 | Maria Morais | Personalized Customer Experience

Consumers are drastically changing how they acquire products and services, and retailers need to adopt new, multidimensional customer experience strategies.

Christmas nutcracker soldiers on a mantle

Reindeers, Elves, And Machine Learning

24-Dec-2018 | Nicholas Nicoloudis | Personalized Customer Experience

There’s a lot we can learn from Santa: he always knows exactly what gifts will satisfy each one of his millions of young customers. And now, retailers can too.

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