Operational Data


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airline ground employee direct a plane into a gate

Accelerating Business Outcomes In The Experience Economy

18-Jul-2019 | Bharti Maan | Operational Data

Capturing experience data and integrating operational data pinpoints inefficiencies in the airplane refueling process that cost, time, money, and satisfaction.

Marketers examine operational and experiential data to refine customer experiences

Business Strategy Model For Experience Management

9-Jul-2019 | Sourajit Ghosh | Operational Data

Mapping your business' net present value and customer lifetime value points the best way forward in your growth strategy.

Workers in control room of gas plant

Utility Company’s Newfound Connection With Its Customers Transforms Business

3-Jul-2019 | Frank Hughes | Operational Data

Duke Energy is tapping the power of data to deliver new technical capabilities and transform the customer experience. Here's how.

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