Operational Data


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Father and son shopping online

How Banks Can Close The Customer Experience Gap

17-Sep-2019 | Karen McDermott | Operational Data

By combining experience data and operational data, you can create a holistic view of the client experience to close the gaps.

Businessman at the airport check-in

Experience Management In A One Order World

16-Sep-2019 | Sahmeer Alli | Operational Data

One Order and NDC creates an opportunity for airlines to rethink their approach to customer experience and how they manage their partner ecosystem. Here's how.

Experience Management: Why It’s Essential For Your Organization’s Strategy And Innovation

12-Aug-2019 | Sridhar Ayodhya | Operational Data

Experience management is all about exploring opportunities for innovation and using those insights to continuously deliver great experiences.

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