Omnichannel Customer Experience


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customer experience, supply chain, back-office systems, customer-facing, innovation, machine learning

Build Customer Empathy Into Your Business Model

16-Oct-2018 | Helen Dwight | Omnichannel Customer Experience

Integrating customer-facing systems is one part of creating great customer experiences, but remember to connect the supply chain and back-office systems, too.

data management, customer experience, data warehouse, personalization

Let’s Talk Data

2-Aug-2018 | Ginger Gatling | Omnichannel Customer Experience

By managing data in a consistent manner across the enterprise, you can leverage it for insights that help ensure the outcomes that customers crave.

Digital Experience: The Key To User Delight

19-Apr-2018 | Jason Bloomberg | Omnichannel Customer Experience

Companies’ digital teams should leverage devices, systems, and tools across both systems of record and systems of engagement to deliver the quality of experience that everyone expects.

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