What Is A Great Customer Experience?
22-Jan-2020 | Richard Howells | Omnichannel
Great customer experience includes the complete customer engagement lifecycle – from design to delivery all the way through to how it performs when they use it.
8-Oct-2019 | Kris Hayes | Omnichannel
It’s no longer just a case of finding the best channel for your brand – but the one that’s best for the individual customer at the moment they want to connect.
23-Jul-2019 | Arti Yadav | Omnichannel
Having a multichannel engagement strategy – the ability to reach customers via SMS, email, in-app push, and social channels seamlessly – is imperative today.
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