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The Built-In Support Effect: Setting The Cornerstone Of The Digital User Experience

11-Jun-2019 | Dawn Gruszewski | IT Support

When business disruption happens, built-in support practices bring unprecedented freedom and capacity for ground-breaking innovation and boundless potential.

user experience, UX, support, customer engagement, customer support

The Built-In Support Effect For An Integrated, Intelligent User Experience

27-Feb-2019 | Dawn Gruszewski | IT Support

Building support features into technologies provides a consistent support experience – no matter which application, tool, platform, or environment is used.

Aligning IT With Corporate Strategy In The Age Of Digital Transformation

26-Apr-2018 | Andre Smith | IT Support

As modern digital transformation accelerates, new technologies and priorities will continue to shift the role of IT in the enterprise in ways that cannot be forecast. CIOs must continue to adapt their long-term visions to what's now, what's new, and what's next.

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