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Productization, IT, software, services

“Productization Of Services” In The IT Services Industry

24-Apr-2019 | Abhishek Devpura | IT Services

Packaging a technology product with managed services provides a cohesive and standardized offering to help solve customers' business problems.

IT service management, ITSM, bimodal IT

Bimodal, Trimodal, Multimodal: What Role Does IT Service Management Fulfill?

8-Apr-2019 | Dirk Fuhrmann | IT Services

Ever-faster innovation cycles and increasingly complex IT landscapes make IT service management inevitable.

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