IT Service Management


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Team meets to discuss how to make service management more agile

How To Bring Agility Into Your Service Management – And Why (Part 2)

22-Aug-2019 | Dirk Fuhrmann | IT Service Management

Can you inject agility into processes that are already established?

CIO in a hotel lobby tests RPA capabilities on his mobile device

Automate Your Enterprise IT Support With Intelligent RPA And Conversational AI Bots

20-Aug-2019 | Pierre Col | IT Service Management

Two technologies perfectly show how human expertise and computer insights can build the intelligent enterprise of tomorrow.

Successful team. Group of young business people working and communicating together in creative office; Shutterstock ID 583591807

How To Bring Agility Into Your Service Management – And Why (Part 1)

15-Aug-2019 | Dirk Fuhrmann | IT Service Management

DevOps accelerates all flows of information between customers, internal departments, and the service desk team.

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