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retail, brick and mortar, retail innovation, customer service, AI, automation

Creating The Intelligent Enterprise In Retail (Part 2): AI, RPA, And The Future Store

25-Mar-2019 | Marc Teerlink | Human Machine Interaction Premium

Process automation and machine learning, as AI’s most important components, have the potential to drive the first big change in retail since e-commerce.

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Digitalist Flash Briefing: Biased Artificial Intelligence: Can You Fight It?

25-Mar-2019 | Bonnie D. Graham | Human Machine Interaction Premium

The entire premise of AI is to make our world and our lives better. We cannot allow it to bring (or harden) our prejudices and biases to our future.

Procurement Is Going Digital, But Not Overnight

20-Mar-2019 | Mark Brohan | Human Machine Interaction Premium

Web procurement remains a top priority for many manufacturers, but there remain roadblocks to how quickly companies are rolling out more e-procurement initiatives.

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