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Predictive analytics, machine learning, governments, customer service, customer experience, citizen services

Improving Customer Empathy With Machine Learning

13-Jun-2018 | Ryan van Leent | Frictionless Government

Austrailia tax office uses machine learning to better understand each taxpayer's circumstances and provide personalized solutions that increase revenue.

digital government

How Governments Are Building The Digital Future

6-Dec-2017 | Natalia Panina | Frictionless Government

Revolutionary solutions creating frictionless government are enabling the digital economy, increasing trust, and cutting the time it takes to serve citizens.

How Connectivity Can Ease Parking Pain

28-Jun-2017 | Barbara Flügge | Frictionless Government

Here's how innovative cities can tap the power of connectivity and advanced technology to solve space management challenges such as parking congestion.

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