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messaging, marketing, economy, communications, tax policy

Role Of Messaging In A World Economy

17-Jul-2018 | Bhomik Pande | #FoCEC

Mobile messaging does more than keeping people in touch. Used well, it can influence global economic success.

customer experience, customer service, CX, data, privacy

Trust And Understanding: Winning Customer Relationships

8-Jun-2018 | Bernard Chung | #FoCEC

Brands are winning customer relationships through trust, love, and understanding – which means using data wisely, and offering an outstanding CX.

The Human Element: Employees Offer The Best Boost For Brands

1-Jun-2018 | Mark de Bruijn | #FoCEC

As the heart and soul of your organization, employees can have an enormous positive impact on the customer experience and brand perception. Here’s how.

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