Experience Management

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Man reviews orders that he received with packages next to him

The Digital Customer Experience And The Customer Journey: How Are They Connected?

11-Dec-2019 | Seung Kyu Yang | Experience Management

Online and offline customer experiences are linked and influence one another to comprise customer satisfaction.

employee place a picture of a happy face in front of their faces

Employee Experience And The “Dreaded Employee”

10-Dec-2019 | Marc Havercroft | Experience Management

While employee experience is great as a buzz-phrase, and employees absolutely are an asset, the truth is that many companies still see employees as a risk.

Engineer analyzing data on her mobile device in a lab

The 20-Year-Old Web Shop: Standard Solution, Please

4-Dec-2019 | Pedro Ahlers | Experience Management

Chemical companies still maintaining decades-old webshops must rethink their B2b e-commerce with today's customer in mind.

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