Experience Management


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Surgeon walking down a corridor

Weathering A Pandemic And Preparing For The Next Outbreak: Getting UK Hospitals Ready

31-Mar-2020 | Komal Mathur | Experience Management

Hospitals and healthcare providers must take action now to manage the current situation and be prepared for the next, inevitable outbreak.

Shopper with Cart in Supermarket

Dealing With Disruption: A Digital Nudge

26-Mar-2020 | Ryan van Leent | Experience Management

Governments can use digital nudges to prevent unintended consequences of crises like COVID-19, such as stockpiling toilet paper.

Shopping Mall in China

Make It Local: The Must-Have Consumer Experience In Retail Stores

23-Mar-2020 | Robin Barrett Wilson | Experience Management

Physical stores are indeed an integral part of the retail shopping experience, but not for the reasons that industry traditionalists say.

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