Experience Economy

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Father and son shopping online

How Banks Can Close The Customer Experience Gap

17-Sep-2019 | Karen McDermott | Experience Economy

By combining experience data and operational data, you can create a holistic view of the client experience to close the gaps.

Businessman at the airport check-in

Experience Management In A One Order World

16-Sep-2019 | Sahmeer Alli | Experience Economy

One Order and NDC creates an opportunity for airlines to rethink their approach to customer experience and how they manage their partner ecosystem. Here's how.

Team of creative people cheering and celebrating in modern office

The Future Of Managed Cloud Services In The Experience Economy

5-Sep-2019 | Jan Louk Vrijenhoek | Experience Economy

Experience management as a service is a significant growth opportunity for managed cloud providers.

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