Experience Economy


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Shopper walking on street with her purchases

Managing Experience And Costs On Retail's 2020 To-Do List

15-Jan-2020 | Elizabeth Maffei | Experience Economy

Where is retail heading in the context of private label initiatives, constant change. and experience management?

Man sits in the backseat of a car from a ride hailing service

The End Of The Beginning For Ride Hailing

15-Jan-2020 | Aswin Mannepalli | Experience Economy

Mobility-as-a-service providers like Lyft and Uber are contemplating their future now that they're established parts of the transportation economy.

Inside a heavy manufacturing environment a factory engineer designs a 3D engine model on her desktop while her colleague talks with her while using his digital device

Midsize Discrete Manufacturers Raise The Stakes On Industry Evolution

26-Nov-2019 | Judy Cubiss | Experience Economy

Customers are challenging discrete manufacturers – of all sizes – to extend the value their products and services bring.

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