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Dealing With Disruption: A Digital Nudge

26-Mar-2020 | Ryan van Leent | Digital Government

Governments can use digital nudges to prevent unintended consequences of crises like COVID-19, such as stockpiling toilet paper.

Government officials discuss how constituents experience their agency's services

Government Customer Experience: Are We Making Progress Yet?

27-Aug-2019 | Stephanie Thum, CCXP | Digital Government

Why governments can and should care about the citizen experience, where things seem to be going right, and why experience management progress can be slow.

Digital Government: Challenge Or Opportunity?

8-Aug-2019 | Farjeel Javed | Digital Government

Digital governance is very complicated in a government system like Pakistan's; will the benefits outweigh the challenges?

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