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Agricultural fields farms in Brazil at sunset

The Field Of Gold: Why It Is Time To Rethink Your Customer Service

20-Jan-2020 | Pedro Ahlers | Digital Customer Service

For chemical manufacturers, customer service is about business growth, customer satisfaction, and customer loyalty; efficiency and cost-saving are side effects.

Three finance team members discussing business strategy

Building And Maintaining Digital Trust And Brand Loyalty: A Three-Step Process

16-Sep-2019 | Benjamin Herrmann | Digital Customer Service

Three best practices for B2B digital enterprises to reshape the way they build customer trust and maintain brand loyalty.

businessman reviewing a report and talking on a smartphone with a chatbot

Getting A Bot That Really Works: Best Corporate Architectures For Conversational Interfaces

18-Jun-2019 | Paul Pinard | Digital Customer Service

The receptionist model creates more sophisticated chatbots that increase service quality along with customer satisfaction.

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