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businessman reviewing a report and talking on a smartphone with a chatbot

Getting A Bot That Really Works: Best Corporate Architectures For Conversational Interfaces

18-Jun-2019 | Paul Pinard | Digital Customer Service

The receptionist model creates more sophisticated chatbots that increase service quality along with customer satisfaction.

live chat, live engagement, customer support, mobile

Live Engagement Checklist For The Best Possible Online Experience

20-May-2019 | Priya Iyer | Digital Customer Service

Live engagement ensures that your customers are receiving the best help available from your brand. Here's how to get started.

How Bots Can Generate Value For Enterprises

12-Dec-2018 | Omer Biran | Digital Customer Service

By enabling fast and specific support for customers, bots can increase customer satisfaction and loyalty, boosting productivity and revenue.

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