Digital Customer Experience


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Business people meeting in office

Accelerating Customer Experience With Conversational AI

24-Feb-2020 | Munish Gupta | Digital Customer Experience

As consumers continue to make greater use of text and voice channels, businesses are wise to seize the opportunity to integrate conversational AI technologies.

A couple engages in an online e-commerce site on a mobile device

Five Marketing Automating Techniques To Achieve Jaw-Dropping Audience Engagement

26-Dec-2019 | Melissa Burns | Digital Customer Experience

Marketing automation doesn't only make a marketer’s life easier; it creates many opportunities that would otherwise be impossible. Here are some examples.

business partners receive orders

The Digital Customer Experience And The Customer Journey (Part 2): Connecting Experiences

18-Dec-2019 | Seung Kyu Yang | Digital Customer Experience

Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.

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