The Digital Customer Experience And The Customer Journey Series


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The Digital Customer Experience And The Customer Journey (Part 2): Connecting Experiences

18-Dec-2019 | Seung Kyu Yang | The Digital Customer Experience And The Customer Journey Series

Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.

The Digital Customer Experience And The Customer Journey: How Are They Connected?

11-Dec-2019 | Seung Kyu Yang | The Digital Customer Experience And The Customer Journey Series

Online and offline customer experiences are linked and influence one another to comprise customer satisfaction.

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