Digital Customer Experience


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trust, online, transparency, rebuilding trust

Building Digital Trust

27-Feb-2019 | Bertram Schulte | Digital Customer Experience

When so much of the world’s business is conducted online without any face-to-face interactions, how can a company succeed without trust?

How Bots Can Generate Value For Enterprises

12-Dec-2018 | Omer Biran | Digital Customer Experience

By enabling fast and specific support for customers, bots can increase customer satisfaction and loyalty, boosting productivity and revenue.

Demystifying The Role Of Chief Digital Officer

17-Oct-2018 | Bertram Schulte | Digital Customer Experience

The job of the chief digital officer is to make the company digital. Here are three common misunderstandings about the CDO role.

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