Digital Customer Experience


Top Stories


How Bots Can Generate Value For Enterprises

12-Dec-2018 | Omer Biran | Digital Customer Experience

By enabling fast and specific support for customers, bots can increase customer satisfaction and loyalty, boosting productivity and revenue.

Demystifying The Role Of Chief Digital Officer

17-Oct-2018 | Bertram Schulte | Digital Customer Experience

The job of the chief digital officer is to make the company digital. Here are three common misunderstandings about the CDO role.

customer experience, supply chain, back-office systems, customer-facing, innovation, machine learning

Build Customer Empathy Into Your Business Model

16-Oct-2018 | Helen Dwight | Digital Customer Experience

Integrating customer-facing systems is one part of creating great customer experiences, but remember to connect the supply chain and back-office systems, too.

Latest Stories

Four Ways To Master Secure Customer Data Management
Learn More

Digitalist Flash Briefing: Social Selling Insider Secrets: What’s In Your Toolbox? (Part 2)
Learn More

Digital Experience: The Key To User Delight
Learn More

Bank Customers Want What Technology Can Give Them
Learn More

How Traditional Grocers Can Regain Their Foothold With Digital Consumers
Learn More

Conversational Commerce Explained
Learn More

Adaptable Culture Energizes Digital Transformation
Learn More

Customer Experience: Catalyst Or Beneficiary Of Digital Transformation?
Learn More

Load more stories
← Older posts