Digital Customer Experience


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Demystifying The Role Of Chief Digital Officer

17-Oct-2018 | Bertram Schulte | Digital Customer Experience

The job of the chief digital officer is to make the company digital. Here are three common misunderstandings about the CDO role.

customer experience, supply chain, back-office systems, customer-facing, innovation, machine learning

Build Customer Empathy Into Your Business Model

16-Oct-2018 | Helen Dwight | Digital Customer Experience

Integrating customer-facing systems is one part of creating great customer experiences, but remember to connect the supply chain and back-office systems, too.

data management, customer experience, data security

Four Ways To Master Secure Customer Data Management

5-Jul-2018 | Bertram Schulte | Digital Customer Experience

Managing customer data effectively and securely will allow your business to offer more tailored and personalized experiences.

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