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Why You Need To Automate Customer Support Now

12-Dec-2018 | Paul Pinard | Digital Assistants

By prequalifying requests, managing simple questions, and routing customers to the right services, bots make agents' jobs easier and improve business.

chatbots, customer experience, human

Chatbots Cannot Rewrite The Customer Experience Without People

24-Oct-2018 | Shelly Dutton | Digital Assistants

Digital-assistant technologies, commonly called chatbots, deliver credibly human experiences. But this doesn't mean that the role of humans are not needed.

Voice: The Next Big Breakthrough In Enterprise Computing

24-Aug-2018 | Timo Elliott | Digital Assistants

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