CX


Top Stories


customer happily walks in a retail store

How To Improve Customer Experience And Boost Retention Rates

22-Aug-2019 | Simon Davies | CX

Great customer experience leads to greater loyalty and revenue. But as CX is such a broad concept, how can your brand improve on the experiences you provide?

Store employee rearranges inventory on shelves to ensure a good customer experience

Is The Best Customer Experience Always The Right Customer Experience?

22-Aug-2019 | Jennifer Arnold | CX

A brand needs to stay true to its value propositions and provide the whatever customers most value about it.

Scientists using tablet computer in lab

Experience Management In The Chemical Industry

8-Jul-2019 | Pedro Ahlers | CX

To maximize experience management, chemical companies need to learn how to use the insights generated in the customer journey and those in internal processes.

Latest Stories

Gather By The Flickering Light: Some Thoughts For Executives In The Entertainment Industry
Learn More

How To Break Down The Barriers To A Better Customer Experience: A Q&A With CX Expert Dan Gingiss
Learn More

How To Build A Customer-Centric Supply Chain: A Q&A With Data Mastermind Kirk Borne
Learn More

Experience (Not Size) Matters In Today's Economy
Learn More

Enhance Your Business's Customer Experience With Machine Learning
Learn More

Recruiting In China With WeChat: Why The Consumer Experience Matters
Learn More

Create Personalized Customer Experiences And New Business Models That Generate New Revenue Streams
Learn More

HR Customer Experience: Setting The Scene For Success
Learn More

Load more stories
← Older posts