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customer happily walks in a retail store

How To Improve Customer Experience And Boost Retention Rates

22-Aug-2019 | Simon Davies | CX

Great customer experience leads to greater loyalty and revenue. But as CX is such a broad concept, how can your brand improve on the experiences you provide?

Store employee rearranges inventory on shelves to ensure a good customer experience

Is The Best Customer Experience Always The Right Customer Experience?

22-Aug-2019 | Jennifer Arnold | CX

A brand needs to stay true to its value propositions and provide the whatever customers most value about it.

Scientists using tablet computer in lab

Experience Management In The Chemical Industry

8-Jul-2019 | Pedro Ahlers | CX

To maximize experience management, chemical companies need to learn how to use the insights generated in the customer journey and those in internal processes.

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