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Digitalist Flash Briefing: Brands: Are You Growing Your Love Bank With Customers?

13-Jun-2018 | Bonnie D. Graham | CX

Today’s briefing looks at how today’s brands can build a “love bank” with customers.

customer experience, customer service, CX, data, privacy

Trust And Understanding: Winning Customer Relationships

8-Jun-2018 | Bernard Chung | CX

Brands are winning customer relationships through trust, love, and understanding – which means using data wisely, and offering an outstanding CX.

Customer Experience: Keeping It Real

22-May-2018 | Jennifer Horowitz | CX

Authenticity and trust play a significant role in the success of high-performing businesses. Companies should be able to support productivity and growth while also supporting their customers emotionally.

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