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Consumer interacts with customer service through a chatbot on her mobile device

AI: Chatbots Versus Human Customer Service

6-May-2020 | | Customer Service

Learn where to begin with bringing artificial intelligence and chatbot technology into your business.

Car salesman sitting at desk, using telephone while making calculation

Thinking Differently: Redefining The Automotive Dealership Experience In A Time Of Crisis

30-Apr-2020 | Aswin Mannepalli | Customer Service

Car dealerships are finding unique ways to protect their revenue while protecting customers and employees from coronavirus.

plant sprouts out of fertile ground

The Never-Ending Story Of Customer-Centricity

17-Mar-2020 | Pedro Ahlers | Customer Service

Customer-centricity is one of those things that's hard to understand, hard to implement, but is critical to business success.

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