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The Never-Ending Story Of Customer-Centricity

17-Mar-2020 | Pedro Ahlers | Customer Service

Customer-centricity is one of those things that's hard to understand, hard to implement, but is critical to business success.

Woman walking into a shop

The Retail Apocalypse That Never Was: What’s Really Next for Brick-And-Mortar Stores

16-Mar-2020 | Robin Barrett Wilson | Customer Service

Understanding consumers' wants, needs, behaviors, and motivations enables retailers to create personal touches that turn window shoppers into fans for life.

Group of colleague get customer service help through a mobile device

Promoting Your Business On Social Media: Hottest Trends For 2020

29-Jan-2020 | Melissa Burns | Customer Service

Want to know what is going to be hot in social media marketing this year? Read on.

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