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Manager uses swarm intelligence to assign team roles

The Platform And The Swarm: Strategy For Continuous Finance Innovation

7-Aug-2019 | Joel Bernstein | Customer Service

Here's how SAP's finance group adopted a "platform and swarm" approach to drive digital innovation, boost transformation, and improve the customer experience.

Workers and businessman in a chemicals plant

OMG! Another Customer-Centricity Project?!

7-Aug-2019 | Pedro Ahlers | Customer Service

Customer relationships in the chemical industry are built on personal interactions, so it's not surprising CRM has faced an uphill battle in sales departments.

retail, brick and mortar, retail innovation, customer service, IoT, smart store

The Future Of Retail: How IoT Will Power Smart Stores

1-May-2019 | Melissa Burns | Customer Service

Smart stores leverage the Internet of Things to give customers the personalized buying experiences they are looking for.

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