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retail, brick and mortar, retail innovation, customer service, IoT, smart store

The Future Of Retail: How IoT Will Power Smart Stores

1-May-2019 | Melissa Burns | Customer Service

Smart stores leverage the Internet of Things to give customers the personalized buying experiences they are looking for.

customer experience, customer engagement, support, predictive support, preventative support

The Next Generation Of Support: Think Evolution, Not Just A New Experience

1-May-2019 | Mohammed Ajouz | Customer Service

By using the data at their disposal, support providers can fix problems before they occur, leading to fewer business interruptions and more satisfied customers.

customer care, automotive, aftermarket

Automotive Service Leaders: Accelerating Growth In Aftermarket And Customer Care

24-Apr-2019 | William Newman | Customer Service

Customer care and service leaders must prepare to take advantage of opportunities created by growth in the global automotive aftermarket industry.

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