Customer Service


Top Stories


How Machine Learning Is Creating New Opportunities In The Telecommunications Industry

18-Jul-2018 | Julie Stoughton | Customer Service

Here are some trends, opportunities, and early use cases for machine learning and artificial intelligence in the telecommunications industry.

omnichannel, retail

Turning Stores Into Omnichannel Fulfillment Hubs

18-Jul-2018 | Praful Karanth | Customer Service

To compete with e-commerce giants, brick-and-mortar retailers must support the trifecta of real-time inventory accuracy and visibility for customers, flawless execution of in-store fulfillment, and last-mile delivery to the customer’s home.

abstract motion-blurred view from the front of a train in Tokio, Japan

9 Eye-Opening Digital Business Planning And Supply Chain Transformation Stats

5-Jul-2018 | Guido Kaup | Customer Service

Growth and competition are often cited as two of the biggest factors driving supply chain transformation. But what tops that list?

Latest Stories

Digitalist Flash Briefing: Zappos CEO Shows Exactly Why “Doing Good Is Good Business
Learn More

Zappos CEO Shows Exactly Why “Doing Good Is Good Business”
Learn More

Digitalist Flash Briefing: Brands: Are You Growing Your Love Bank With Customers?
Learn More

Brands: Are You Growing Your Love Bank With Customers?
Learn More

Yes, It’s Possible: Happier Customers And A Lower Cost-To-Serve
Learn More

A Three-Step Model To Digital Transformation: An IoT And Field Service Story
Learn More

How Is Digital Economy Growth Driving Utility Demand?
Learn More

From Consumer Products To Consumer Outcomes
Learn More

Load more stories
← Older posts