Customer Satisfaction

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The Never-Ending Story Of Customer-Centricity

17-Mar-2020 | Pedro Ahlers | Customer Satisfaction

Customer-centricity is one of those things that's hard to understand, hard to implement, but is critical to business success.

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The Field Of Gold: Why It Is Time To Rethink Your Customer Service

20-Jan-2020 | Pedro Ahlers | Customer Satisfaction

For chemical manufacturers, customer service is about business growth, customer satisfaction, and customer loyalty; efficiency and cost-saving are side effects.

Customer Loyalty From The Lens Of CXM

30-Dec-2019 | Karim Razek | Customer Satisfaction

Here's how technological innovation can help your organization improve the customer experience.

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