Customer Relationships

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Man works from home, checking his mobile device

How To Successfully Enable “Work From Home” In Retail And Consumer Businesses

25-Mar-2020 | Matt Laukaitis | Customer Relationships

COVID-19 has moved many workplaces into employees' homes, even in retail. Here's how to make the best of the situation.

Customer Loyalty From The Lens Of CXM

30-Dec-2019 | Karim Razek | Customer Relationships

Here's how technological innovation can help your organization improve the customer experience.

Back-office colleague discuss customer experience processes

Why Back-Office Professionals Should Engage With Customers

16-Sep-2019 | Vaag Durgaryan | Customer Relationships

Back-office staff can support the brand, sales, and their own growth by working directly with customers.

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