Customer Relationship Management

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Runner crossing the finish line

Customer Experience: Outcome-Driven Business Strategy

5-Mar-2020 | Sourajit Ghosh | Customer Relationship Management

Focus on the outcomes first to formulate a winning customer experience strategy.

Women use a mobile chatbot to make buying decision over flowers at an outdoor market

Wesley – Your Everyday Missed Opportunity

17-Feb-2020 | Pedro Ahlers | Customer Relationship Management

An omnichannel strategy is your insurance against missing hidden sales opportunities.

Woman responds to social media on her tablet while standing in her kitchen

Social Media Management Strategy In 2020: What To Focus On

6-Jan-2020 | Melissa Burns | Customer Relationship Management

Focus on these trends when building your social media management strategy for 2020

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