Customer Relationship Management


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IT team considers their approach to a new implementation for their small and midsize business

If You're Asking About “The Right Technology” For Your Growing Business, You're Asking The Wrong Question

24-Sep-2019 | Gene Marks | Customer Relationship Management

Want the right technology to help grow your business? Then, focus on the data rather than the hardware and software.

Father and son shopping online

How Banks Can Close The Customer Experience Gap

17-Sep-2019 | Karen McDermott | Customer Relationship Management

By combining experience data and operational data, you can create a holistic view of the client experience to close the gaps.

Banking executives review performance in customer interactions and engagement

Digital Ecosystems Increase Opportunities For Corporate Bankers And Their Customers

4-Sep-2019 | Andy Hirst | Customer Relationship Management

The world is becoming strongly oriented toward digital networks. Banks must embrace these networks – or be left behind by their increasingly demanding clients.

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