Customer Relationship Management

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Social Media Management Strategy In 2020: What To Focus On

6-Jan-2020 | Melissa Burns | Customer Relationship Management

Focus on these trends when building your social media management strategy for 2020

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The Secret To Winning In A Rising Golden Age For Midsize Businesses

2-Jan-2020 | Timo Elliott | Customer Relationship Management

Technology adoption must deliver two capabilities meaningful for every element of every business: operational agility and an empathetic focus on experiences.

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Growing Importance Of Customer Experience Management

26-Dec-2019 | Karim Razek | Customer Relationship Management

Today's business growth is driven by creating and maintaining loyal customers by providing first-class customer experiences.

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