The 10 Rules Of Digital Transformation
4-Mar-2020 | Mukesh Gupta | Customer Journey
A great set of rules to keep in mind before embarking on your digital transformation project, as proven by the Group Strategy office at Mahindra and Mahindra.
18-Dec-2019 | Seung Kyu Yang | Customer Journey
Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.
11-Dec-2019 | Seung Kyu Yang | Customer Journey
Online and offline customer experiences are linked and influence one another to comprise customer satisfaction.