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The 10 Rules Of Digital Transformation

4-Mar-2020 | Mukesh Gupta | Customer Journey

A great set of rules to keep in mind before embarking on your digital transformation project, as proven by the Group Strategy office at Mahindra and Mahindra.

business partners receive orders

The Digital Customer Experience And The Customer Journey (Part 2): Connecting Experiences

18-Dec-2019 | Seung Kyu Yang | Customer Journey

Six fundamentals for building a strategic business framework to manage integrated online and offline customer experience expectations.

Man reviews orders that he received with packages next to him

The Digital Customer Experience And The Customer Journey: How Are They Connected?

11-Dec-2019 | Seung Kyu Yang | Customer Journey

Online and offline customer experiences are linked and influence one another to comprise customer satisfaction.

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