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Five Simple Ways To Close The Loop With Customers (And Why You Should Always Do It)

30-Jul-2019 | Stephanie Thum, CCXP | Customer Feedback

Following up with customers after they've given feedback is a must for your company's experience management practices. Here are six simple ways to do it.

The Genius Blind Spot: How To Help Your Company Know What It Doesn’t

16-Mar-2018 | Dean Afzal | Customer Feedback

For an organization to consistently generate revenue, it must be able to understand its market from all sides. Analysis of customer activity and feedback will be instrumental in helping businesses pour light on its two major blind spots.

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