Customer Centricity

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The Never-Ending Story Of Customer-Centricity

17-Mar-2020 | Pedro Ahlers | Customer Centricity

Customer-centricity is one of those things that's hard to understand, hard to implement, but is critical to business success.

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The Intelligent Retail Enterprise: Five Ways Forward

16-Mar-2020 | Patrick Fitzgerald | Customer Centricity

Retailing is shifting from product-centric to customer-centric models where the customer experience is everything. How do retailers move forward in this environment?

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The Importance Of The Amazon Effect On Customer Centricity In Midsize Companies

12-Mar-2020 | Shalini Mitha | Customer Centricity

Midsize companies that seize the opportunity to build trust are well-positioned to deliver authentic customer experiences that deliver as promised.

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