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A happy couple ride bikes during summer vacation

Why Experience Matters

20-Jun-2019 | Mashhour Bedaiwi | Customer Analytics

We have the data to manage how people experience our business, minimizing the chances of negative interactions that can harm our brand standing.

Cashier serving customers with digital tablet register in bakery

Experience (Not Size) Matters In Today's Economy

4-Jun-2019 | Shalini Mitha | Customer Analytics

The key to accomplishing a superior CX is connecting moments that matter across every touch point. Here's how midsize businesses can do that.

Women shop together online

Three Ways Analytics Can Drive Better Customer Experiences

30-May-2019 | Scott Mackenzie | Customer Analytics

In the experience economy, customer value a positive experience above all. Here are three key areas where data can be used to improve the customer experience.

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