Customer Experience: Outcome-Driven Business Strategy
5-Mar-2020 | Sourajit Ghosh | CRM
Focus on the outcomes first to formulate a winning customer experience strategy.
2-Jan-2020 | Timo Elliott | CRM
Technology adoption must deliver two capabilities meaningful for every element of every business: operational agility and an empathetic focus on experiences.
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Your Customers Are Talking. Are You Listening?