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Runner crossing the finish line

Customer Experience: Outcome-Driven Business Strategy

5-Mar-2020 | Sourajit Ghosh | CRM

Focus on the outcomes first to formulate a winning customer experience strategy.

Women use a mobile chatbot to make buying decision over flowers at an outdoor market

Wesley – Your Everyday Missed Opportunity

17-Feb-2020 | Pedro Ahlers | CRM

An omnichannel strategy is your insurance against missing hidden sales opportunities.

Young adults celebrate with beer at a beer garden

The Secret To Winning In A Rising Golden Age For Midsize Businesses

2-Jan-2020 | Timo Elliott | CRM

Technology adoption must deliver two capabilities meaningful for every element of every business: operational agility and an empathetic focus on experiences.

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