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consumer products, CPG, manufacturing, supply chain, retail, customer experience

Transform Or Be Left Behind: Why CPG Manufacturers Need To Create New Value Propositions For Their Customers

5-Jul-2018 | Maggie Slowik | CRM

To avoid brand commoditization and protect their market share, brand-oriented companies must transform to create and maintain a meaningful relationship with their end customers.

customer experience, customer service, CX, data, privacy

Trust And Understanding: Winning Customer Relationships

8-Jun-2018 | Bernard Chung | CRM

Brands are winning customer relationships through trust, love, and understanding – which means using data wisely, and offering an outstanding CX.

How Buenos Aires Can Fix Potholes In Hours

4-May-2018 | Nick Quin | CRM

The transformation undertaken by Buenos Aires is an excellent example of a city successfully implementing smart city initiatives. Such initiatives will only become more important as our world embraces Industry 4.0. Subsequently, this transformation of the maintenance process in Buenos Aires is worthy of study.

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