Consumer Engagement


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Facing The Most Pressing Critical Priority In Wholesale Distribution Head On

16-Apr-2019 | Michelle Schooff | Consumer Engagement

Beginning your journey to customer-centricity – and reaping the unparalleled benefits of doing so – is easier than you think. Here's how to get started.

mobile messaging, text, SMS, RCS, customer engagement, rich communication services, chatbot

Will Rich Communications Services Rise As A Serious Channel?

29-Nov-2018 | William Dudley | Consumer Engagement

Rich communications services aim to deliver on their promise to connect brands and customers better than today's most popular messaging platforms.

Digital Economy, Customer Engagement, Retail, Innovations, IoT, SAP Leonardo, Industries, Digital Retail, Digital Customer

Explore The Future Of Retail

19-Apr-2018 | Joerg Koesters | Consumer Engagement

Existing digital technologies allow retailers to build brand awareness, provide just-in-time services, and offer personalized interaction, says retail business expert in a recent S.M.A.C. Talk Technology podcast.

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